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Monday, June 21 • 2:30pm - 3:45pm
The Retail Journey: 12 Key Touchpoints for Retail Growth and Connection

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During the last year retail products have helped to keep us connected to our guests in new ways. Spa, salon and wellness business owners have learned to pivot in the last year by offering at home care kits, selling products online, offering curbside pickup and more. As we move into the new normal retail has never been more important to your guest satisfaction, retention and cash flow. Many spa owners and therapists think of retail as an afterthought or an add on. In fact, retail sales are dependent on touchpoints that occur before, during and after the service encounter. This is true for virtual consultations as well as online retail sales. This session will outline the retail opportunities in the guest retail journey which will lead to increased profit, repeat purchases and the creation of loyal retail guests!

Speakers
avatar for Allan Share

Allan Share

Spa Industry Association
Allan Share, known fondly as "The Mayor," is a 32-year veteran of the Health and Wellness industry. “I don’t know where the years have gone! I can honestly say I love being in our business. I look forward to speaking with wellness practitioners every day, attending over 20 trade... Read More →


Monday June 21, 2021 2:30pm - 3:45pm PDT
Room N109
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